Terms of Service

Effective date: April 22, 2024

Thank you for choosing Kallos for your beauty and wellness needs. We are dedicated to providing you with exceptional service and a personalized experience at our Lagos location. Below are the terms and conditions that govern the use of our services and website. These terms are designed to ensure a clear understanding of our mutual obligations and to enhance your experience with us. Please take a moment to review these policies carefully before using our services.

Payment and Pricing Policy

Currency Acceptance:
We only accept payments in Nigerian Naira (NGN). For our international clients, please consult the Central Bank of Nigeria's (CBN) official exchange rate for conversion rates to the currency of your home country.

International Clients:
If you are an international client and have concerns regarding the payment method, please contact us directly. You can reach us via email at info@kallos.ng, call us at +234 201 777 4624, or WhatsApp us at +234 913 000 0321. We are committed to understanding and addressing your concerns on a case-by-case basis to find a suitable solution.

Service Agreement

Booking Appointments:
Appointments can be booked online through our website, by phone, or by email. We recommend booking in advance to secure your preferred date and time.

Cancellation Policy:
We require a 24-hour notice for any appointment cancellations or rescheduling requests. Cancellations made less than 24 hours before the scheduled time may incur a cancellation fee.

No-Show Policy:
Failure to show up for a scheduled appointment without prior notification will be subject to a no-show fee, charged at the full rate of the scheduled service.

User Conduct

Use of Services:
All services provided by Kallos are intended for personal use only. Clients are expected to conduct themselves respectfully and to not engage in any activity that could harm the service environment or any person in it.

Privacy of Treatment:
Discussions and treatments between clients and therapists at Kallos are confidential and are conducted in a professional environment. Information about client treatments will not be disclosed without the consent of the client, except as required by law.

Intellectual Property

Content Ownership:
All content on the Kallos website, including text, graphics, logos, and images, is the property of Kallos and is protected by copyright and intellectual property laws. Unauthorized use of any content without prior written consent from Kallos is strictly prohibited.

Liability Limitation

Service Guarantee:
Kallos strives to provide the highest quality of service. However, we do not guarantee that the results of any treatment will meet your specific expectations. Actual results may vary.

Clients agree to indemnify and hold harmless Kallos and its employees from any claims, liabilities, losses, damages, or expenses arising from their use of Kallos services.

Changes to Terms of Service

Kallos reserves the right to modify these Terms of Service at any time. Changes will become effective immediately upon posting on our website. Clients are encouraged to review the Terms of Service periodically to stay informed of any updates.

Contact Information

For questions or concerns regarding these Terms of Service, please contact us via email at info@kallos.ng or telephone at +234 (0)201 277 4624.